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Loyalty

Why Loyalty Program Health Matters for Marketers

Beyond Sign-Ups: What “Health” Really Means Many loyalty programs boast impressive member counts, yet suffer from low participation and weak engagemen...

Loyalty

Ecosystem Loyalty Programs: A Strategic Growth Lever for B2B SaaS

Introduction Customer loyalty in B2B SaaS looks very different from loyalty in consumer markets. Subscription models, long buying cycles, complex stak...

Loyalty

Loyalty-Building Tactics for Post-Purchase Success

That "cha-ching" sound your checkout page makes? It's not the end of your customer's journey. Honestly, it's barely the beginning.

Loyalty

Why Age and Income Don’t Define Brand Loyalty Anymore

Marketers have leaned on demographics for decades, convinced that older and wealthier consumers are the most loyal. On paper, that logic makes sense. ...

Loyalty

Your Loyalty Program Post-Launch Checklist: The Complete Guide

Loyalty

Boost Growth by Improving Loyalty Redemption Rates

Loyalty programs are everywhere. Almost every major brand has one, yet the numbers tell a different story: while 90% of companies run loyalty programs...

Loyalty

Loyalty Email Tactics to Engage and Activate Members

You know what keeps me up at night as a marketer? It's not the late-night campaign launches or the endless A/B tests. It's that nagging statistic: 60%...

Loyalty

Digital Evolution of Consumer Loyalty: Marketer’s Guide

Digital Evolution of Consumer Loyalty: Marketer’s Guide Introduction In today’s fast-paced digital landscape, consumer loyalty is no longer earned thr...

Loyalty

Experience Based Rewards: How to Build Customer Loyalty Through Memorable Experiences

The landscape of customer loyalty is rapidly evolving. While traditional points-based programs have dominated for decades, today's consumers increasin...

Loyalty

Loyalty Fatigue: Why Customers Are Tired and How to Fix It

Let’s be honest—everyone loves a good deal, right? But here’s the thing: when every brand is waving the same tired coupon or points card, even the mos...